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Privacy Policy

Last updated: 7/30/2025

1. Introduction

SalesDuo Pte. Ltd. ("Company", "we", "us", or "our") operates the SalesDuo platform ("Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service. We are committed to protecting your privacy and complying with applicable data protection laws in Singapore.

2. Information We Collect

2.1 Personal Information

  • Contact information (name, email address, phone number)
  • Company information (company name, job title, industry)
  • Account credentials and authentication information
  • Payment and billing information
  • Communication preferences

2.2 Usage Data

  • Service usage patterns and analytics
  • Feature interactions and preferences
  • Search queries and filters used
  • Time spent on different sections of the Service

2.3 Technical Information

  • IP address and device identifiers
  • Browser type and version
  • Operating system information
  • Cookies and similar tracking technologies
  • Log files and error reports

3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience with our Service. Cookies are small data files stored on your device that help us:

  • Remember your login information and preferences
  • Analyze usage patterns to improve our Service
  • Provide personalized content and recommendations
  • Deliver targeted marketing communications
  • Ensure security and prevent fraud

You can control cookie settings through your browser preferences, though disabling certain cookies may affect Service functionality.

4. How We Use Your Information

4.1 Service Operations

  • Providing and maintaining the SalesDuo platform
  • Processing your requests and transactions
  • Authenticating users and preventing unauthorized access
  • Providing customer support and technical assistance

4.2 Business Intelligence and Analytics

  • Analyzing usage patterns to improve our Service
  • Generating insights about market trends and user behavior
  • Developing new features and functionalities
  • Conducting research and analytics for business development

4.3 Marketing and Communications

  • Sending promotional materials and product updates
  • Personalizing marketing content based on your interests
  • Conducting market research and surveys
  • Inviting you to events, webinars, and educational content
  • Measuring the effectiveness of our marketing campaigns

5. Legal Basis for Processing (Singapore PDPA)

Under Singapore's Personal Data Protection Act (PDPA), we process your personal data based on:

  • Consent: When you provide explicit consent for specific processing activities
  • Contract Performance: To fulfill our contractual obligations under our Terms of Service
  • Legitimate Interests: For business operations, service improvement, and marketing activities
  • Legal Compliance: To comply with applicable laws and regulations

6. Information Sharing and Disclosure

We may share your information with:

  • Service Providers: Third-party vendors who assist in operating our Service
  • Business Partners: With your consent, for joint marketing activities
  • Legal Authorities: When required by law or to protect our rights
  • Business Transfers: In connection with mergers, acquisitions, or asset sales

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, regular security assessments, and employee training.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods vary depending on the type of information and applicable legal requirements.

9. Your Rights Under Singapore PDPA

You have the following rights regarding your personal data:

  • Access: Request access to your personal data we hold
  • Correction: Request correction of inaccurate personal data
  • Withdrawal of Consent: Withdraw consent for processing where applicable
  • Data Portability: Request transfer of your data in a structured format
  • Deletion: Request deletion of your personal data subject to legal requirements

To exercise these rights, please contact us at hello@salesduo.io.

10. International Data Transfers

Your personal information may be transferred to and processed in countries other than Singapore. When we transfer personal data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with Singapore's PDPA and other applicable data protection laws.

11. Marketing Communications

We may use your contact information to send you marketing communications about our services, industry insights, and promotional offers. You can opt out of marketing communications at any time by following the unsubscribe instructions in our emails or contacting us directly.

12. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the new Privacy Policy on our website and updating the "Last updated" date.

13. Contact Information

If you have any questions about this Privacy Policy, please contact us:

Email: hello@salesduo.io

Data Protection Officer: hello@salesduo.io

Address: SalesDuo Pte. Ltd., Singapore