Privacy Policy

Cheu Consultancy Pte. Ltd. and its affiliates (“Cheu Consultancy“, “we” or “us“) is committed to protecting the privacy of the users of its website at the address www.salesduo.io or any other website managed and controlled by Cheu Consultancy (the “Site“) and its online services (each a “Service” and collectively the “Services“).

A User may be either an entity which executed an agreement with Cheu Consultancy or with Cheu Consultancy’s resellers or distributors who provide Cheu Consultancy’s Services (“Customer“) or Customer’s users of the Services (“End User(s)“) or visitors of the Site (collectively “Users” or “you“).

This Policy explains the types of information we may collect from you or that you may provide when you visit the Site or use the Services and our practices for collecting, using, maintaining, protecting, and disclosing that information, as well as your rights in determining what we do with the information that we collect and hold about you.

GENERAL (THIS SECTION APPLIES FOR ALL SERVICES)

Please refer to the specific Section(s) about the Site or Services you use or plan to use for a complete review of the relevant practices.

A.    CONSENT AND PRINCIPALS OF PROCESSING DATA

Cheu Consultancy processes data fairly, lawfully, in a transparent manner and in accordance with individuals’ rights (as applicable). The use of information collected through our Services shall be limited to the purpose of providing the service for which our Customer has engaged Cheu Consultancy or, if collected through the website or other marketing means, to Cheu Consultancy’s legitimate interests, where we have considered these are not overridden by your rights.

Cheu Consultancy may process data of an End User on behalf of the Controller when the Controller obtains consent from an End User or when there is another basis for doing so under applicable law. For purposes of this Privacy Policy, a Controller may mean a Customer or anyone acting a Customer’s behalf or, Cheu Consultancy (only in connection with information provided to it through the website or for marketing purposes). (the “Controller”), Customers who cause Cheu Consultancy to process Personal Information of an End User are obligated to hold all appropriate consents (if applicable) and may only utilize the Services pursuant to applicable law. If you are an End User of the Services, please contact the Controller for additional detail. We may transfer Personal Information to companies that help us provide our Services. Transfers to subsequent third parties are covered by the service agreements with our Customers (the Controller). Furthermore, Cheu Consultancy supports End Users’ rights under certain laws, to retrieve any information retained on our servers which relates to such End User. Cheu Consultancy acknowledges that you may have the right to access your Personal Information. We have processes in place to accommodate an End User’s rights to delete data, amend erroneous data, access data and receive Personal Data or Sensitive Data in a machine readable commonly used format, all subject to reasonable technical restrains and abilities. For more information, please see the Section “Modification or Deletion of Data” under the applicable Site or Service Section. Cheu Consultancy will never discriminate against any person based on his/hers exercising of their rights hereunder.

Personal Information or Personal Data is information by which an individual may be personally identified, including name, address, e-mail address, telephone number or any other information that is defined as Personal Information, Personal Data, or Personally Identifiable Information under an applicable law (hereinafter referred to as “Personal Information”).

Users are not obligated to provide us with any information by law. However, we require certain information in order to operate properly. Under some jurisdictions (such as under certain applicable E.U. legal frameworks or California Laws), a User has a right to withdraw its consent at any time and in some cases (subject to applicable laws) to request cessation of any collection of Personal Information. In such a case, the withdrawal will not affect the lawfulness of processing based on consent before its withdrawal but certain services may not function without certain information provided.

Please note that consent for the gathering and processing of data for one Service does not automatically mean that a User consents to the processing of data in connection with other Services. Controller should always make sure that the User’s consent is relevant, clear, valid, and to the extent reasonably possible, not “bundled” with any other written agreement (especially if required under applicable laws), unambiguous and if required under applicable law, affirmative and active (meaning not by virtue of any inaction).

Cheu Consultancy aims to process only adequate, accurate and relevant data limited to the needs and purposes for which it is gathered. It also aims to store data for the time period necessary to fulfill the purpose for which the data is gathered. Cheu Consultancy only collects data in connection with a specific legitimate purpose and only processes data in accordance with this Privacy Policy.​

B.    MINORS

We do not knowingly collect or solicit information or data from children under the age of 13 or knowingly allow children under the age of 13 to register for the Cheu Consultancy Service. If you are under 13, do not register or attempt to register for any of the Cheu Consultancy Service or send any information about yourself to us. If we learn that we have collected or have been sent Personal Information or Personal Data from a child under the age of 13, we reserve the right to delete that Personal Information or Personal Data as soon as reasonably practicable. If you believe that we might have collected or been sent information from a child under the age of 13, please contact us at hello@salesduo.io as soon as possible.​

C.    INFORMATION SECURITY

We take great care in implementing, enforcing and maintaining the security of our Services, Site and Users’ information. Cheu Consultancy implements, enforces and maintains security policies to prevent the unauthorized or accidental access to or destruction, loss, modification, use or disclosure of Personal Information or Personal Data and to monitor compliance of such policies on an ongoing basis. All information is stored with logical separation from information of other Customers. However, we do not guarantee that unauthorized access will never occur.

When you visit or log in to our website, cookies  and similar technologies may be used by our online data partners or vendors to associate these activities with other personal information they or others have about you, including by association with your email or home address. We (or service providers on our behalf) may then send communications and marketing to these email or home addresses. You may opt out of receiving this advertising by visiting https://app.retention.com/optout

We use a combination of processes, technology and physical security controls to help protect Personal Information and Personal Data from unauthorized access, use, or disclosure. However, no security controls are 100% effective, and we cannot completely ensure or warrant the security of your Personal Information and Personal Data.

Unless otherwise agreed with the Customer and subject to applicable law, Cheu Consultancy shall act in accordance with its policies to promptly notify Customer in the event that any Personal Information or Personal Data processed by Cheu Consultancy on behalf of a Customer is lost, stolen, or where there has been any unauthorised access to it.

Cheu Consultancy may share and use your personal information with third party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and related technology required to run the Cheu Consultancy Service. Where practical, we seek to obtain confidentiality agreements that are consistent with this Privacy Policy and that limit others’ use or disclosure of your Personal Information and Personal Information.

D.    CHANGES TO THE PRIVACY POLICY

The terms of this Privacy Policy will govern the use of the Site and Service and any information collected in connection therewith, however, Cheu Consultancy may amend or update this Privacy Policy from time to time. The most current version of this Privacy Policy will always be posted at www.salesduo.io/privacy-policy.

Cheu Consultancy reserves the right to vary any of the terms and conditions of this agreement subject to written notice to be provided to Customers within thirty (30) days of the change. Should any dispute arise over the terms of the variation and in the event the changes adversely or unlawfully changes the material rights of End Users, Customer will have the right to terminate this Agreement by providing a written notice within thirty (30) days of the written notice of variation.

We will endeavor to provide notice of material changes to this policy on the homepage of the Site and/or via an e-mail. Otherwise, all other changes to this Privacy Policy are effective as of the stated “Last Revised” date and your continued use of the Site and/or Services will constitute your written acceptance of, and agreement to be bound by, the changes to the Privacy Policy.​

E.    QUESTIONS, CONTACT INFORMATION AND COMPLAINTS

If you have any questions (or comments) concerning this Privacy Policy, you are welcome to send us an email or otherwise contact us at the following address and we will make an effort to reply within a reasonable timeframe.

E.U. citizens have the right to lodge a complaint with a supervisory authority (Data Protection Authority in your jurisdiction) in case of a breach of any E.U. data protection and privacy regulations. If the supervisory authority fails to deal with a complaint or inform you within the time frame set under applicable law, you have the right to an effective judicial remedy.

Please do not hesitate to contact us at hello@salesduo.io

Last Updated: 8 May 2024

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